Frequently Asked Questions

Your common questions tend to recur shows here.

General Questions

Your Privacy

You have the right to have your personal information kept private.

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.

When accessing the Altido website, Altido Consulting Services will learn certain information about you during your visit. Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about Altido Consulting Services.

We will maintain the information you send via e-mail in accordance with applicable federal law.

Our Legislative Requirements

The way we handle personal information is regulated by the The Privacy Act 1988. We are also governed by the Health Records and Information Privacy Act NSW 2002, Privacy and Data Protection Act 2014, and the Public Records Act 1973. In addition, we have obligations under professional and ethical codes of practice to protect the confidentiality of health information. The Privacy Act contains 13 Australian Privacy Principles (APP) which regulate the way we collect, store, provide access to, use and disclose personal information.

Privacy is fundamental to Person-Centred Practice

Altido Consulting Services is a person-centred organisation: we empower people to make decisions and to be central to all information and conversations about their health, disability, and treatment. We place a high value on developing and maintaining trust and authenticity with all clients. Respecting and protecting a person’s privacy and engaging in open and transparent conversations about the information collection and storage is central to our person centred principles.

Informational purposes only

The materials on the Site, which may include text, images, audio clips, software and other materials (the “Content”), are provided for informational purposes only.

About Our Services

Occupational Therapists

Skilled at assessing activities of daily living. We are able to provide therapy sessions to improve our client’s safety or independence with daily living tasks such as showering, dressing and eating.

Psychology & Counselling

We have team who are experienced in undertaking comprehensive assessments, counselling, individual behavior strategies and all areas of report writing including Behaviour Support Plans (BSPs)

Physiotherapists

Our Therapists will assess how you move and identify factors that limit the achievement of your goals.

Exercise Physiologist

At Altido Consulting Services accredited exercise Physiologists are allied health professionals with the highest level of training for prescribing exercise to individuals.

Dietitians

Our dietitians specialise in providing professional nutrition and dietetic services to people with a range of issues or disability conditions.

NDIS Support Coordination

This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

NDIS Plan Management

Plan management is different from having the NDIA manage funding in your NDIS plan, or you choosing to self-manage your plan. More information on ways to manage your funding.

Book An Appointment

Flexible appointments and urgent attention. Please call us or email us if you want confidential discussion regarding your booking.

CALL 1800 491 656